Critical Information Summary
*Note: The advertised speeds are the maximum theoretical speeds. Actual speeds may be lower due to numerous factors including your network configuration, the location and type of content, the number of users simultaneously accessing the network and the performance of third party interconnection infrastructure that Melbourne ISP does not manage or maintain. Users connecting to their customer router wirelessly may also experience slower speeds, especially using tablets or mobile phones. The maximum theoretical speeds should not be relied upon in making a purchasing decision. Real world usage is unlikely to consistently achieve such speeds, due to the factors described above.
Frequently Asked Questions
We have dedicated years of research into wireless technology to offer faster download speeds and no data limits with very competitive pricing, all staffed by highly experienced IT professionals, and completely independent of traditional land line PSTN technology and yes we are a NBN Co. alternative!.
We provide 'fixed wireless internet', meaning that our internet is provided at a 'fixed' location, typically your home or business.
The equipment itself is part of our network infrastructure. Naturally we need access to it so that we can maintain the network and update the hardware when required. When your contract ends, or our service is no longer required, we reserve the right to collect the dish from the property. You can keep the free router, cables & power supply provided. This makes sense for all as it will be of no use to any person that does not subscribe to our service. If you don’t want us to remove it, you agree to pay us $129 upon service disconnection.
No, this is a completely separate technology.
As long as you move within the coverage area, you will still be able to subscribe to the service. However we will need to move the wireless equipment to your new address for which there will be a charge. If you move outside of the coverage area you will need to contact us to terminate the service giving one months notice. You will still be required to pay for any minimum commitment period.
No, you don’t need a huge antenna or satellite dish outside your home to use wirelessFibre. We will supply all the equipment needed. A dish goes on the outside of your house, usually below your TV aerial.
If the signal check is ok then the service can be installed. As soon as payment has been made, and your account is setup in UCRM. The internet service will be active. If for any reason the engineer is not able to get a strong enough signal then there is no charge for the call out.
Yes, latency with wirelessFibre is low and the high available bandwidth makes it ideal for online gaming.
If your area is not listed, don’t worry. Melbourne ISP are continually expanding and we are interested in launching in any area. The best thing to do is to register you’re details including postcode and suggest that friends and neighbours in your area do so as well.
Yes you can whether you are a business customer or a residential customer both can be retained. Please get in touch with us prior to install/cancellation of your old supplier and we’ll tell you how.
You may need to reconfigure your router to use on our service. Alternatively we do sell pre configured routers starting at $99.
We only accept Credit Card payment once your wirelessFibre service is installed and activated (this amount will include your activation fee and Pro Rata monthly access fee). Following payments are collected by Automatic Credit Card transactions (via Stripe.com) on the 1st working day of each month, please note this may vary +2/-2 days)
Our wireless broadband service is highly secure as it works on frequency hopping technology. We also try to block any inbound traffic from the internet which we deem as a virus or dos attack, however we recommend to everyone that a firewall to protect you computer & network should always be installed. The level of security required will be dictated by the value of the data on the network. Melbourne ISP can provide a tailored security solution to suit your needs if required.
This will depend on your location and numerous other factors. We will ascertain your speeds on the day of install and only proceed if we are all happy.
Our fully trained engineers will arrive at the appointed time and make their way to the most suitable point for the dish (usually your roof, or where the external TV aerial is). Once in position they will check the received signal strength from the nearest mast. If the signal strength is up to our high standards they will proceed by fixing the dish in position and running the cabling into the house (usually your front room roughly in the same location as the cable from your TV aerial). Indoors; you will need to allocate a mains socket into which the adapter will be plugged into in order to power the dish. We then connect an Ethernet cable which will connect to your choice of device, perhaps you’re desktop PC or the optional wireless router we supply.
Our wireless installation consists of a small dish, an indoor power supply, the necessary cabling from roof to network socket in your property, and a network cable to the router, switch or direct to a network appliance.